Payment Policy

At InnAIO, we aim to provide a secure, smooth, and convenient checkout experience for every customer.

This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience a payment issue.

Accepted Payment Methods

We currently accept the following payment methods:

Shop Pay

You can use Shop Pay for a faster and more convenient checkout experience, where available.

PayPal

We support PayPal as a secure online payment option. You can choose PayPal at checkout and complete your payment using your PayPal account or other payment options available through PayPal, depending on your region.

Credit and Debit Cards

We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

Digital Wallets

We support selected digital wallet and express checkout options, including:

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your location, device, browser, currency, and the payment options shown at checkout.

Payment Security

All payments are processed securely through our payment service providers.

InnAIO does not store your full credit card, PayPal account, or payment account information. Your payment details are encrypted and handled by secure third-party payment processors during checkout.

To protect customers and prevent unauthorized transactions, some orders may be subject to payment verification. We may contact you if additional information is required to confirm your order or payment details.

Payment Authorization and Order Confirmation

After you place an order, your payment method may be authorized or charged based on the payment method used and the processing rules of the payment provider.

You will receive an order confirmation email after your order is successfully placed. If you do not receive a confirmation email, please check your spam or junk folder, or contact us for assistance.

Currency and Additional Charges

Prices shown on our website may be displayed in different currencies depending on your region or market settings.

If you use an international payment card, PayPal account, or a payment method issued in another country, your bank, card provider, or payment provider may apply currency conversion rates, foreign transaction fees, or other service charges. These charges are not collected by InnAIO and may not be shown at checkout.

For details about any additional fees, please contact your bank, card issuer, PayPal, or payment provider directly.

Failed or Declined Payments

If your payment is declined or cannot be completed, please try the following:

  • Check that your card number, expiration date, security code, and billing address are entered correctly.

  • Make sure your card has sufficient funds or credit limit.

  • Confirm that your card supports international or online transactions.

  • Check whether your PayPal account has a valid payment method linked.

  • Contact your bank, card provider, PayPal, or payment provider to check whether the transaction was blocked.

  • Try another accepted payment method.

Please note that declined orders may not be reserved or saved. You may need to place a new order after resolving the payment issue.

Order Verification

For security reasons, InnAIO reserves the right to verify order and payment information before processing an order.

If an order or payment cannot be verified, we may cancel the order and issue a refund to the original payment method, where applicable.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the order.

Refund processing times may vary depending on your bank, card issuer, PayPal, or payment provider. Once a refund has been issued by InnAIO, it may take several business days for the refunded amount to appear in your account.

Please refer to our Refund Policy for more details about refund eligibility and processing.

Payment Issues

If you experience any payment-related issues, please contact us at:

support@innaio.com

When contacting us, please include:

  • Your order number, if available

  • The email address used for the order

  • A screenshot or description of the payment issue

  • The payment method you attempted to use

Our support team will review your request and assist you as soon as possible.

Policy Updates

InnAIO may update this Payment Policy from time to time to reflect changes in payment methods, checkout services, or legal requirements.

The payment methods available at checkout will be considered the most current options supported by InnAIO.